HOPE Business Digital Banking – Get Registered

HOPE digital banking is a fantastic way to manage almost all aspects of your accounts.

There are a few things you will need to complete to get everything up and running smoothly.

The system requires members to have an email address and at least one current phone number on file with our core system. The service will check the email and telephone number members provide during registration against our primary database, and the registration process cannot be completed if the email and telephone number do not match or do not contain any information.

If you are not sure about whether your email is registered and current, please contact a branch or our call center to verify your information. If you need to update your email address, our team will provide instructions for completing that process.

• Remotely
  • Contact a branch or our call center to have them send you an Account Change Card or download it using one of the following links based on your state of residence:
    • Account Change Card – For Members in All States EXCEPT Louisiana
    • Account Change Card – For Louisiana Members Only
  • Complete the Account Change Card. Be sure to include your current email address and telephone numbers.
  • Make a copy of your driver’s license so that we can verify your identity.
  • Return the Account Change Card and the copy of your driver’s license to HOPE by either:
    • Dropping the business reply envelope in the mail.
    • Returning it to a HOPE branch.
• At a HOPE Branch
  • Let a HOPE associate know that you need to provide updated contact information.
  • A HOPE team member will enter the new email address and/or telephone number.
  • Use the signature pad when prompted to accept the changes.

Download the App

For mobile banking users, there is a new app available for Android and Apple devices. Download the app to your device and then register to start using the service. If you sign up using the online channel, you won’t need to register agin for the mobile version.

Get Registered

The first time you access either online or mobile banking, you will need to sign up for the service. Your current credential will not work with the new platform. Watch our “First Time Login” video and follow the steps, which are also listed below, to complete the registration process.

• Look for the “Online Banking Login” dialog on our website or open the new mobile app once it is available.
• Click on “First Time User? Enroll now.”
• Enter the social security number, account number, email, and phone number that we have on file.
• Select “Get Started”.
• Choose a verification method.
• Follow the verification steps when prompted based on the verification method you selected.
• Accept the user agreement.
• Create your username and password.
• You’re ready to go!

Joint Owners

The first time you access either online or mobile banking, you will need to sign up for the service. Your current credential will not work with the new platform. Watch our “First Time Login” video and follow the steps, which are also listed below, to complete the registration process.