Protect Yourself Against Fraud with a Simple QR Code

With account takeover fraud on the rise, credit unions that are part of the Shared Branching system are adding a new ID-proofing security when accessing your account in person at non-HOPE locations. This new fraud prevention measure allows us to make certain it’s YOU trying to access your account, not an imposter.

If you conduct a transaction at at a Shared Branch facility, staff at those locations can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. 

Here’s how it works.

  1. Scan the QR code that will be located in the shared branching locations or visit coop.org.
  2. Select your the Hope Credit Union listing from the drop-down list.
  3. Enter your member number and the last four digits of your social security number.
  4. Upload a photo of your ID.
  5. Take a selfie.

This new security feature will be effective beginning May 1, 2025.  We’ll be sharing more information about what you need to know as we get closer to that date.