HOPENet Gets Latest Upgrade
HOPE is introducing a new version of our online banking service. The enhancements to HOPENet will allow members to more easily navigate through all of the options, and it introduces a few new features.
One important new option is the ability to select a new landing page. Under the “Preferences” tab, you can use the “Landing Page” option to choose whether you see the “Balances” or “Transfers” page when you log in.
To view your account history, select “Accounts” and then see more information about the account you choose by clicking on the “plus” symbol next to the account or the account number.
You may notice that some of your accounts occasionally display a generic name, such as “Share Draft Account”, instead HOPE’s descriptive name, such as “Kasasa Giving”. That issue will be fixed over the next several weeks as additional functionality is included.
Note that the “Change of Address” option under “Other Services” is not currently available due to compliance considerations.
If you need additional information, use the “Help” menu located in the upper right corner of each page. It provides excellent guidance on navigating the new interface and the features available to users.
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