Navigating the process of choosing financial products and services that best fit your financial needs can be frustrating and often confusing, especially when making a big financial decision like purchasing a car or home. Many times that frustration is elevated when you feel that you have been treated unjustly by a company or financial institution.
If you are applying for a mortgage, choosing a credit card, shopping for a school loan or using any other consumer financial products and have a complaint about the company or financial institution that is handling your account, the Consumer Finance Protection Bureau (CFPB) has resources to help you file a complaint.
Just visit the CFPB online and click “Submit a Complaint.” Choose a product or service from the available options and click “Get Started.” Next enter what happened, your desired resolution, your contact information, information about the product and review your complaint. You can even attach electronic documents that relate to your issue. After your complaint is filed, the CFPB will forward the complaint to the company and work to get a response about your issue. You will receive email updates and you can track the status of your complaint. Once the company has received and had an opportunity to review your complaint, the CFPB will ensure that the company communicates with you as needed and report back to the CFPB about the steps taken or that will be taken to resolve your complaint.
The CFPB works to ensure that consumers get the information they need to make the financial decisions they believe are best for themselves and their families by educating consumers about abusive practices, supervising the practices of financial institutions and providing consumers with the information and tools to protect themselves against unfair or fraudulent financial practices. Your complaints help the CFPB’s work to supervise companies, enforce federal consumer laws and write better rules and regulations to protect all consumers.